“A positive digital patient experience benefits everyone, but it does not just happen;
it has to be understood, designed, and evaluated.”
What is digital health and digital patient experience?
Patients have different experiences in different digital health contexts.
Digital patient experience is the sum of all interactions, affected by a patient’s behavioral determinants, framed by digital technologies, and shaped by organizational culture, that influence patient perceptions across the continuum of care channeling digital health.
Digital health encompasses a much broader set of scientific concepts and technologies, such as digital health applications, ecosystems and platforms, patient portals, mobile health apps, eHealth records, and appointment scheduling applications.
Applications
Platforms
eHealth records
Wearble devices
OUR audience
Who are you?
We expect you are interested in driving digital health innovation and improving digital patient experiences, as well as familiar with the world of design, healthcare, or digital technology.
Newbies are welcome as well, and we recommend you start by exploring some fundamental concepts.
OUR Content
What you can learn?
We aim to guide you in improving digital patient experiences and help you to...
By considering related design activities, stakeholders, deliverables, challenges, and strategies.
By knowing what influences the digital patient experience and how to improve it.
By identifying why, when, what, and how to measure the digital patient experience.
To see what others did to design and evaluate the digital patient experience.
To gain new perspectives, inspirations, and knowledge.
Healthcare receivers
Value to Whom?
We have the mission to design a better digital health world for delivering high-quality care to various patients.
Design for healthcare is demanding. It involves multiple stakeholders with different values, such as healthcare providers, patients, and payers. Patient perspectives routinely differ from those of other stakeholders. Even within the same patient group, individual situations are also often significantly different from each other. Yet, it is not always apparent that patients were engaged in the design process and were empowered enough to voice their opinions. Listen to the patients' voices and uncover their needs; designers are expected to speak for patients.
