Recourses
We provide additional information for you, to keep your path in improving digital patient experience.
RECOURCES
Concepts
User experience
A person’s perceptions and responses that result from the use or anticipated use of a product, system, or service (Jokela et al., 2003).
Patient experience
The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions, across the continuum of care (Wolf PhD & Jason, 2014).
Digital patient experience
The sum of all interactions, affected by a patient’s behavioural determinants, framed by digital technologies, and shaped by organizational culture, that influence patient perceptions across the continuum of care channelling digital health (Wang T, 2022).
Digital health interventions
The use of digital, mobile, and wireless technologies to support the achievement of health objectives (World Health Organization, 2016). It refers to the use of information and communication technologies (ICT) for healthcare, encompassing both mHealth and eHealth (World Health Organization, 2016, 2021).
Digital Health
A wide range of concepts, including internet-oriented application programs, media, scientific terms, and technologies (Mathews et al., 2019).
