D&H Guide

1 Design Process

2 Understand Patient

3 EVALUATE Experience

CASE STUDIES

RESOURCES

ABOUT

Emotional Outcomes

What the patient feels.

Related Content

Perceptual Outcomes

Capbility Outcomes

Behavioural Outcomes

Positive Emotions

Indicators

  • Patient satisfaction

  • A sense of reassurance

  • Well-being

  • A sense of security

  • Peace of mind

  • A sense of belonging

___________


Negative Emotions

Indicators

  • Concerns

  • Fears

  • A sense of uncertainties

  • Dissatisfaction

  • A sense of frustration

  • A sense of insecurity

  • Worries