D&H Guide

1 Design Process

2 Understand Patient

3 EVALUATE Experience

CASE STUDIES

RESOURCES

ABOUT

Information

 Information source, language, presentation, content, and architecture.

Related Content

Navigation

Visualization

Personalization

Content

CONSIDERATIONS

  1. Provide comprehensive health information (e.g., medical history, test results, and medication information);

  2. Provide appropriate education and training on health condition;

  3. Provide concise information (not overwhelm); 

  4. Provide evidence-based information from credible source (e.g., no advertisements, validated advice);

  5. Appropriate encryption and DH security (e.g., passwords setting, privacy policy).

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Communication

CONSIDERATIONS

  1. Provide peer-to-peer communication through online forums, communities, by instant messages;

  2. Access to professionals directly via email, text message, or live chat;

  3. Share duties between healthcare staff.

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Functionality

CONSIDERATIONS

  1. Rewards (e.g., material incentives, intangible rewards, messages of congratulations when a task is completed);

  2. Reminders (e.g., email messages, text messages, words of the day, and pop-ups) for task completion;

  3. Reflective feedback, persuasive features, gaming features (e.g., knowledge quizzes and games);

  4. Functional characteristics enable accurate and continuous self-management (e.g., activity planning, activity tracking, self-monitoring, and diaries), person-centered care, and sustained behavior change;

  5. Appropriate dose of treatment.