Organizational Environment
Cost, health care providers, and health information systems.
Related Content
Cost and Time
POSITIVE
Less travel costs and waiting time
Complete tasks at patients’ own pace
Less time consuming
Faster response
Real-time feedback or timely support
___________
Design Procedures
POSITIVE
User-centered design or human-centered design
Inter-organizational collaboration
Co-design or participatory development methodology
Inclusive design
Involvement of multi-stakeholder and multidisciplinary teams in the early design stages
NEGATIVE
High start-up costs, ongoing costs, and costs related to loss of revenue
The cost of damage to equipment
Unrealistic financial reimbursement and higher costs relevant to internet or equipment
Time consuming for daily monitoring or recharging devices
Energy to complete “one more task”
Disruption to the daily routine
Lack of timely feedback
Long waiting times for digital health calls
___________
Health Care Providers
POSITIVE
Many more HCPs
Clinical positive opinion and approval
Polite attitudes
Good communication skills
NEGATIVE
Clinician resistance (eg, less positive views on digital health)
Undermined clinical capacity and professional identity
Increased clinical workload
Impeded communication with patients
Over-treatment
___________
Health Information Systems
POSITIVE
The compatibility, interoperability, integration, sustainability, and completeness of systems
The clarity and transparency on accountability, workflow, and data processing
Clear information on required stakeholder responsibility
NEGATIVE
Lack of compatibility and interoperability of the system with different mobile operating systems and terminals
Poor integration and working relationship between the service team
Lack of adequate installation
Connectivity issues between medical devices and mobile terminals
Limitation on scalability
___________
How to address...
Reduce equipment or service cost and time;
improve health care providers’ professional ability, communication skills, and service attitudes across the use of digital health;
increase workflow transparency and clarify accountability;
improve system integration and compatibility.