Design a hybrid patient journey in supportive care

Starting with receiving a design assignment from the Consultation Room 2030 program, the designer conducted several group discussions to clarify project requirements and formulate a project brief during the preparation phase. Literature reviews and interviews were used to map the current patient journey and the healthcare workflow in cancer supportive care. The problem-thinking phase ended with a well-defined problem.  The problem-solving phase started with framing a design goal. The designer conducted several design ideation sessions to generate and validate a future hybrid journey map and a roadmap in cancer supportive care. The implementation phase was not included in this master project.