Design for enhancing the trust of chronic patients in teleconsultation

This project is part of a design call for Consultation Room 2030. During the preparation phase, several group discussions were scheduled to clarify project requirements and generate a project brief. To gain an initial understanding of patient trust, the current healthcare context, and the development of teleconsultation, desk research, literature reviews, and qualitative research were performed. After the problem-thinking phase, a framework for understanding patient trust and a future design vision were generated. In the problem-solving phase, a set of design strategies and guidelines were generated to help future designers build the trust of chronic patients in teleconsultation. The implementation phase was outside the scope of this master project.