Roadmap towards Future Patient Teleconsultation Experience

This project started with clarifying project requirements and creating a project brief during the preparation phase. Followed by understanding the research context at the problem-thinking phase. A literature review and expert interviews were conducted to map out the patient journey and define innovation opportunities. To explore what cutting-edge technologies will be available in 2030 and how people's values and lifestyles will evolve in the following decade. Methods of Strategic Trend Research, Technology Scouting, and Future Visioning from the book Design Roadmapping were adopted to generate the desired future vision, which served as the end point of this phase. In the problem-solving phase, key user insights were generated to achieve the goal of human-centered design. Thematic analysis and generative design research methods were used to distinguish patient traits and future expectations, thereby facilitating concept development. Several design proposals were presented and mapped out on the roadmap. Through evaluation, the roadmap and proposals were iterated in a spiral. Due to the fact that this was a graduation project focused on design strategies, fewer design efforts were made to achieve the final implementation and make the business successful.